ProcessFlow Escalations

A client recently mentioned to a group of users that they set their approval escalations to 48 hours and had to live with work escalating over the weekend because there was nothing you could do about the hard coded 48 hours.

I stopped him after the meeting and told him that of course you could do something about it - use a variable instead of a number in the UserAction node. The variable could be set to 48 hours by default and if the day of the week was either Thursday or Friday, you could change the variable to 96 hours and thus avoid the weekend escalation.

You would just have to Branch to an Assign prior to routing to the UserAction and check for the day of the week (Sunday =0 to JavaScript).

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